CLIENT POLICIES

Appointments and Scheduling

Appointments may be scheduled online through our booking system. Clients are encouraged to provide accurate contact information to receive appointment confirmations, reminders, and important scheduling updates.

Appointment Communications

Emma Anderson LMT may communicate with clients through Acuity Scheduling regarding appointment confirmations, reminders, scheduling changes, and other service-related information.

By agreeing to receive appointment communications, you authorize Emma Anderson LMT and its authorized staff to contact you regarding your scheduled services using your selected communication methods.

Promotional text messages require separate, optional consent.

Cancellation Policy

We understand that schedules change and unexpected circumstances arise.

Emma Anderson LMT requests at least 8 hours' notice when canceling or rescheduling an appointment.

Appointments canceled or rescheduled at least 8 hours before the scheduled appointment time will not incur a cancellation fee.

Appointments canceled with less than 8 hours' notice, or missed without notification, may be subject to a cancellation fee of 50% of the scheduled service price.

If you need to cancel or reschedule, please contact us as soon as possible. We will make reasonable efforts to offer the available appointment to a client on our waiting list.

We appreciate your consideration of our scheduling time and other clients who may be waiting for an appointment.

Refund Policy

All completed services are nonrefundable.

Once a massage therapy session or other scheduled service has been performed, no refunds will be issued for that completed service, except where required by applicable law.

If you have a concern regarding your experience, please contact Emma Anderson LMT so we have an opportunity to address it.

Gift Certificates and Massage Packages

Emma Anderson LMT gift certificates and prepaid massage packages are intended for the redemption of eligible services.

Gift certificates are not redeemable for cash, except where required by applicable law.

Gift certificates and packages are generally redeemable for the services for which they were originally purchased.

If you would like to exchange a purchased service for another available service, please contact us in advance. We will make reasonable efforts to accommodate your request by applying the eligible remaining monetary value toward the requested service.

Any additional balance for a higher-priced service will be the client's responsibility.

Gift certificates and prepaid packages are subject to applicable Texas and federal consumer protection laws.

Promotional Sales and Special Offers

Emma Anderson LMT may periodically offer discounted massage packages, holiday specials, or promotional services.

Promotional offers may have specific purchase deadlines, redemption periods, or other restrictions where permitted by applicable law.

Any applicable promotional conditions will be clearly disclosed at the time of purchase.

The expiration of a promotional offer does not eliminate any remaining gift certificate or prepaid value protected by law.

Client Information and Privacy

Emma Anderson LMT respects your privacy and does not sell client personal information.

We use authorized third-party providers, including Acuity Scheduling, Square, and Mailchimp, for appointment scheduling, payment processing, and client communications.

For additional information regarding personal information, SMS consent, and email communications, please review our Privacy Policy.

Policy Updates

Emma Anderson LMT reserves the right to update its appointment and client policies as needed, subject to applicable law.

Current policies will be made available on our website.